Maintenance Services Direct

Customer Relationship Management

Back in late 2018 Maintenance Services Direct started an ambitious project to Design and manufacture a bespoke CRM System (Customer Relationship Management System) to allow us to centrally control every aspect of our business activities and bring a more customer driven experience. Our hope is to bring this system fully mobile so that our engineers are able to access it from site (restricted access) and update our system on a live basis.

We are well underway with this project and hope to bring the completed system live in the coming months. This CRM System will allow us to give the customer a quicker and more streamlined approach to their requirements and allow Maintenance Services Direct to provide quotations, job completion notes, invoices etc via email, direct to the customers inbox which will further help us reduce our impact on the environment by reducing our use of paper and ink.

The bespoke CRM system will also allow us to better control historical record keeping of purchases, job completion notes, quotations, invoices etc.

Customer Relationship Management

Maintenance Services Direct – CRM System

Maintenance Services Direct also have a Maintenance Database which we are able to tailor to our customers exact requirements to allow full control of maintenance related records.

If any of the services listed above are of interest to you or you require any maintenance, cleaning or repairs not listed above please Contact Us on +44 (0)1384 231211 or +44 (0)7973 502814 or email us on

We also have a 24hr emergency call out on +44 (0)7973 502814